Our Promise

My City Souvenirs will collect, use, disclose and otherwise manage your Personal Information in accordance with this Privacy and Security Policy.

Collection and Use of Personal Information

As used in this Privacy and Security Policy, “Personal Information” means personally identifiable information such as your name, street address, telephone number, credit card information, screen name and email address. My City Souvenirs may collect and use Personal Information that you provide us when you:

• Purchase, order, return, exchange, register or request certain information about My City Souvenirs's products;
• Contact a Customer Call Center or customer service desk;
• Visit, register on, post to or participate in the features of My City Souvenirs' Site;
• Open an account or enter into a contest or sweepstakes, join a club or participate in a program offered by My City Souvenirs;
• Respond to one of My City Souvenirs' surveys;
• Provide My City Souvenirs with comments or suggestions;
• Provide My City Souvenirs with any information contributed to our Sites on your behalf;
• Provide My City Souvenirs other contact information.

When you use the My City Souvenirs Site, certain additional information is collected without you being prompted to provide it. This information includes, but is not limited to, cookies which are covered below.

A note about “Phishing” attacks: My City Souvenirs will never send you an email requesting you to validate account/password information or personal information such as credit card numbers. If you do receive an email that appears to come from My City Souvenirs and asks fothis type of information please forward the email directly to mycitysouvenirs.retail@gmail.com and then delete from your inbox.

1. Shopping at My City Souvenirs

   When you purchase products at My City Souvenirs Store, and use a credit or debit card for any of your purchases online, My City Souvenirs will collect your credit or debit card information and keep a history of your purchases. My City Souvenirs uses this information to process your orders, to ensure proper delivery, to better assist you when you call us as well as to improve our product and service offerings.

   When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, telephone number and provide other information that identifies you, such as your driver's license. My City Souvenirs collects this information to help prevent fraud.

2. Customer Call Centers

   When you call My City Souvenirs Customer Call Centers about a product, delivery, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your questions, such as your name, email information, mailing address and a telephone number where we might contact you. My City Souvenirs may retain this information to assist you in the future or for its other business needs.

3. Online Registration/Newletters/Offers/Coupons

   1. Information My City Souvenirs Requests. Registration and/or club or program membership is an optional service provided by My City Souvenirs through its Sites. You do not have to register or join to browse or shop online. When you register or join, you are asked for certain Personal Information which may be used to assist us in our provision of services.
   2. Newsletters/Offers/Coupons. When you register or join, you will have the opportunity to receive future marketing information from My City Souvenirs and to sign up for email newsletters, coupons and offers that cover certain subjects that are of interest to you. These newsletters, coupons and offers will be sent to you only if you choose to place your name on our mailing list. In order for us to deliver these newsletters, coupons and offers, My City Souvenirs may need to pass along your name and email address to the Service Providers who supply us with email service and who authenticate and validate the information you provide.
   
   

4. Contests, Questions or Surveys

   When you ask a question, participate in a survey or enter a contest or sweepstakes at a Store or by Mail, a My City Souvenirs sponsored event or through our Site, we may collect your Personal Information. This information is used to administer your participation in a contest or sweepstakes and for My City Souvenirs' other business needs.

My City Souvenirs' Additional Use of Personal Information

1. Research and Marketing

   In the U.S., to better serve you, we may combine the Personal Information that you provide with publicly available information and information we receive from or cross-reference with our marketing partners and others. My City Souvenirs uses that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

2. Third Party Products and Services

   We may share your Personal Information about My City Souvenirs consumers with third parties so that they may provide you with information about products and services and special offers. These third parties are not authorized by us to use your Personal Information in any other way. My City Souvenirs does not sell your Personal Information.

3. Service Providers

   Some of our operations, such as our Customer Call Centers, may be managed by unaffiliated companies. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions.

4. Shipping

   If your purchases are being shipped to you, we will share your shipping information with our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies we select).

5. Legal Disclosure

   My City Souvenirs LLC must provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

6. Third Party Links, Data and Content Serving

   My City Souvenirs' Site may include links to the websites of our business partners, vendors and advertisers and content served by third parties. The inclusion of any link does not imply My City Souvenirs' endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we encourage you to read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your Personal Information. Third party Service Providers may need access to some of your Personal Information. In such cases, we only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic, viewing and purchasing patterns and other site information. This data reflects site usage patterns, but does not contain personally identifiable information about any individual user.  In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in confidence.

7. Secure Shopping

   When you place orders your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server.

8. Information Collected from Third Parties

   My City Souvenirs may update or supplement Personal Information collected directly from you with other information obtained from third parties. In addition, My City Souvenirs may obtain Personal Information about individuals who are not yet users of our Web sites or customers. When My City Souvenirs associates information that it obtains from third parties with Personal Information collected under this Privacy Policy, we will treat the acquired information like the Personal Information that we collected ourselves and, except as permitted by this Privacy Policy, the Personal Information will not be shared with third parties.

Privacy Preferences/Opt-Out

If at anytime you would like to be removed from any/all My City Souvenirs marketing lists, newsletters, distribution lists, or the like, you may do so by contacting us in any of the ways identified in Section H. Please remember to include your email address, name, mailing address and telephone number in any request.  The best way to opt-out is to use the link at the bottom of email messages you receive. That tool provides a one-click confirmation opt-out. If you choose not to use that link, you may also send an email request to mycitysouvenirs.retail@gmail.com with the word “REMOVE” in the subject line and your email address in the body. This secondary method may take up to 30 days to remove your address from the file.

Children's Privacy Policy

My City Souvenirs does not sell products for purchase by children. If you are under 18, you may use mycitysouvenirs.com only with the involvement of a parent or guardian. My City Souvenirs does not intend to collect any personally identifiable information from children through the My City Souvenirs Site. Please do not allow children under the age of 18 to provide any personally identifiable information related to our Sites. If we determine that a child under 18 has provided Personal Information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 18, please notify us by contacting a My City Souvenirs Customer Call Center in any of the ways identified in Section H. Please be certain to include in the subject line Privacy Policy Request.

Security Limitations

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information from unauthorized access, use or disclosure, My City Souvenirs cannot ensure or warrant the security of any information you transmit to us on our Sites.

How to Contact My City Souvenirs

1. Send an e-mail to: mycitysouvenirs.retail@gmail.com with “Internet Customer Service” in the subject line
2. Call 704-248-7651 Monday through Friday, 10:00 a.m.-5:00 p.m. EST;
3. Send your request by mail to:
   My City Souvenirs LLC
   10020 Monroe Rd. #170
   Matthews, NC 28105
   ATTN: Internet Customer Service
   
   

Changes to the Privacy and Security Statement

We may change this Privacy and Security Policy at any time in our sole discretion. Any updates to our Privacy and Security Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of our Sites, Stores, Customer Call Centers or other My City Souvenirs services following our posting of the change notice or an updated Privacy and Security Policy will constitute binding acceptance of those changes.